Privacy Policy

Gigadyne Technologies FZE (“Gigadyne,” “we,” “our,” “us”) respects your privacy and iscommitted to protecting your personal data. This Privacy Policy explains how we collect, use,and protect your information when you use any of our mobile applications or digital services(collectively referred to as “Services”).

By using any Gigadyne app, you agree to the terms of this policy.

1. Information We Collect

We collect information necessary to deliver and improve our products:

a. Personal Information:

Name, phone number, and email (for registration and communication).
Account details and app preferences.

b. Device & Usage Information:

Device model, OS version, IP address, and app usage logs (for analytics and debugging).
Crash reports and error logs (for improving stability).

c. Location Data (if applicable):

GPS location to enable app features like towing or delivery tracking.

d. Payment Data (when applicable):

Payment card details or transaction records processed securely via third-party providers(e.g., Stripe).

2. How We Use Your Data

We use your data to:

Provide and improve app functionality.
Verify identity and enable secure account access.
Facilitate customer support and resolve issues.
Send service updates and feature improvements.
Comply with UAE legal and regulatory requirements.

3. How We Share Data

We only share your information when necessary:
With service providers: For hosting, analytics, maps, or payment processing.
With legal authorities: If required by UAE law or official order.
Never for marketing: We don’t sell or share personal data with advertisers.
All data transfers are done securely under strict confidentiality.

4. Data Security

We follow strong security standards:

Encryption of all data in transit and at rest.
Role-based access control for internal staff.
Regular vulnerability scans and security audits.
Multi-layered backup systems and breach response plan.

5. Your Rights

You have full control over your data:
Access and update personal details through app settings.
Request data export or deletion by emailing
support@gigadyne.io
Opt-out from marketing communications anytime.
Requests are processed within 30 days as per UAE Federal Law No. 45/2021.

6. Data Retention

Active accounts: Data kept while your account is active.
Deleted accounts: Removed within 30 days, with limited logs retained for legal compliance(up to 5 years).
Backups: Securely deleted after 90 days.

7. Children’s Privacy

Gigadyne apps are intended for users aged 18 and above. We do not knowingly collect datafrom minors. If such data is detected, contact support@gigadyne.io for immediate removal.

8. Policy Updates

This policy may be updated periodically to reflect new features or legal requirements. Users willbe notified via app updates or email before major changes.

9. Contact

For privacy or data-related concerns:
Email: Support@gigadyne.io
Mail: Gigadyne Technologies FZE, Sharjah, UAE